Equinix Product Policies & Special Offerings

Welcome to Equinix’s Product Policies & Special Offerings. Here you will find Equinix’s policies for products and services categorized by product family as well as Equinix's offerings per applicable product and service. The links reflected below will direct you to the particular policy, products and/or services you may currently have or may have recently ordered. Each policy, product and service is subject to change by Equinix.

The Products listed below may not be available in all IBX® (International Business Exchange) Data Centers. Please contact your authorized Equinix Sales Representative if you have questions.

IBX Policies

International Business Exchange Center Policies.

Product Policies and Service Level Agreement

Terms and conditions applicable to Equinix BCTR product and services.

Terms and conditions applicable to Equinix Colocation product and services.

  • Antenna
  • IBX SmartView Policy
  • IBX Space Reservation
  • Cross Connect Provisioning Intervals by IBX
    • Licensed Space and Standard Cross Connect SLA

 

Terms and conditions applicable to Equinix Power product and services.

Terms and conditions applicable to Equinix Custom product and services.

Terms and conditions applicable to Equinix Interconnection product and services.

Terms and conditions applicable to Equinix Services.

  • Managed Connectivity Services - Available in APAC only

Managed Services

Service-level agreement applicable to managed services in the Netherlands.

  • Netherlands Managed Services Policy
  • Managed Network Edge Policy

Service-level agreements applicable to managed services in the UK region.

  • DDoS Mitigation SLA
  • Infrastructure as a Service SLA
  • Data Backup SLA
  • Managed Firewall SLA
  • Managed Load Balancer SLA
  • Managed Network Device SLA
  • Managed Servers SLA
  • Monitoring and Maintenance SLA
  • Network Connectivity - 3rd Party Circuits SLA
  • Network Connectivity - Dark Fibre SLA
  • Storage as a Service SLA
  • Support Services SLA
  • Managed Network Edge Policy

Service-level agreements applicable to managed services in the IE region.

Digital Services

Terms & conditions applicable to SmartKey.

Terms & conditions applicable to Network Edge.

  • Network Edge Policy
  • Managed Network Edge Policy - Available in the United Kingdom and The Netherlands only.

Terms & conditions applicable to Precision Time.

  • Equinix Metal Policy

Offerings

Terms & conditions and fees applicable to the de-installation of Equinix's Cross Connect and Equinix’s Power Circuit products.

Terms & conditions applicable to the Smart Hands Support Plan.

  • Smart Hands Support Plan

Terms & conditions applicable to the GTC Portability Offering.

  • Global Portability Offering